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Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.


You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.



Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.



You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of the original shipping will be deducted from your refund. 

Contact us 

If you have any questions about how to return your items to us, please get in contact. 

All of our brush cleaners and makeup brushes are cruelty free & vegan.

Walford-Richards Designs LTD 
Redcliffe House, 22-23 Brooklands Terrace, Swansea, U.K. SA1 6BS 

Registered in England & Wales No. 11004930

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